Making a Complaint or Compliment

Network Healthcare Professionals’ welcomes feedbacks from its clients.  We believe that it is only by receiving feedback whether positive or negative, that we can continue to learn, adapt, improve and provide better services.

Should you feel that  you want to raise a complaint or to compliment one of our staff, please contact your local branch in the first instance or use our Contact Us page.

Aim of the Complaints Procedure

We aim to ensure that the complaints procedure is properly and effectively implemented, and that service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly.

Specifically we aim to ensure that:

• Service users, carers and their representatives are aware of how to complain and that the company provides easy to use opportunities for them to register their complaints
• A named person will be responsible for the administration of the procedure
• Every written complaint is acknowledged within 5 working days
• All complaints are investigated within 14 days of being made
• All complaints are responded to in writing within 28 day being made
• Complaints are dealt with promptly, fairly and sensitively, with due regard to the upset and worry that they can cause to both service users and staff
• A named person will be responsible for the administration of the procedure
• Every written complaint is acknowledged within 5 working days

Compliments

We want to make sure that everyone can contact and communicate with us.  Please let us know if you would like help in making your views known.

Please let us know if:

• You have a suggestion on how we might improve services
• You would like to compliment us on a job well done
• We have fallen short of your expectations